Refund policy

Return & Refund Policy

At Choco Mate, we want you to be completely satisfied with your order. Because our products are food items, returns and refunds are subject to the conditions below.

Return Requests

Due to the nature of our products, we generally do not accept returns or exchanges once an order has been delivered.

If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible after receiving your order so we can review the issue and assist you.

To report an issue, please contact us at chocomate.ae@yahoo.com and include your order number, a description of the issue, and clear photos or videos of the product and packaging.

Damaged or Incorrect Orders

Please check your order immediately upon delivery.

If your order arrives damaged, you receive the wrong product, or there is an issue with the quantity or condition of the product, contact us as soon as possible.

After reviewing your request, we may offer a replacement, refund, or another suitable solution depending on the circumstances.

Non-Returnable Products

For health, safety, and quality reasons, our chocolates and other food products cannot be returned once they have been delivered.

We cannot accept returns for products that have been opened, used, consumed, damaged after delivery, or stored incorrectly.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Once your order has been prepared, dispatched, or handed over to the delivery company, cancellation may no longer be possible.

Refunds

If your refund request is approved, the refund will be processed through your original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding returns, refunds, damaged products, or your order, please contact us at:

Email: chocomate.ae@yahoo.com

We are always happy to assist you.